Refund policy
At LUXEVIA, every piece is handmade with care, and we want you to feel completely confident in your purchase.
Returns & Exchanges
If your item arrives damaged, defective, or incorrect, please contact us at supportluxevia@gmail.com with photos of the issue within 30 days of delivery, and we will arrange a replacement or refund.
Personalized & Custom Items
Because personalized items (collars and bracelets with custom names) are made specifically for you, these items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
Non-Personalized Items
Non-personalized items may be returned within 14 days of delivery if unused and in original packaging. Please contact us before sending anything back so we can guide you through the process.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5-7 business days.
Contact Us
For any questions about returns or refunds, reach out to us at supportluxevia@gmail.com.