Frequently Asked Questions

Q: What size are your products designed for?

All LUXEVIA products are specifically designed for small breed dogs — including Chihuahuas, French Bulldogs, Pugs, Shih Tzus, Dachshunds, Maltese, and similar breeds typically weighing 2–15 lbs. Check individual product pages for specific size guides and measurements.

Q: Where do you ship to?

We currently ship to the United States. Orders are processed within 1–3 business days and typically arrive within 3 -  9business days depending on your location.

Q: How much does shipping cost?

Please check our Shipping Policy for current rates and delivery timeframes.

Q: What is your return policy?

We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, contact us within 30 days of delivery and we'll make it right. See our full Refund Policy for details.

Q: Are your grooming tools safe for small dogs?

Yes — all our grooming tools are designed with small breeds in mind. The nail grinder operates quietly to reduce anxiety, and our brushes use gentle bristles appropriate for smaller, more sensitive coats.

Q: How do I know which harness size to order?

We recommend measuring your dog's chest girth (the widest part of their ribcage) before ordering. Each harness product page includes a size chart. When in doubt, size up — our harnesses are fully adjustable.

Q: Are your slow feeders safe?

Yes. Our slow feeder bowls are made from food-safe materials, BPA-free, and designed to slow eating without causing frustration. They're ideal for small breeds prone to bloating or eating too quickly.

Q: How do I contact you?

You can reach us via our Contact page. We aim to respond to all enquiries within 24–48 business hours.

Q: Can I use the WELCOME10 discount code?

Yes! New visitors can use WELCOME10 at checkout for 10% off their first order. Sign up via the popup on our homepage to receive your code.